Internet

How can I use the Internet without a phone line or cable TV?
If you don’t have access to a phone line or cable, there are other ways to access the internet in Australia, such as mobile broadband or fixed wireless. The type of connection you choose depends on how you plan to use the service and what your availability is.

Before you make a decision, ask yourself the following questions:

Do you prefer a prepaid option where you can recharge your battery when you need it, or do you prefer a fixed amount of data with a monthly fee?
Is a fixed-term contract better for you?
How many devices do you want to use simultaneously to access the internet?
Do the packages you are considering cover all the browsing, downloading and uploading you want to do?
Does the provider you are considering have a good cellular network in the area where you will primarily use the service?
Is there a better Internet plan available?
Unfortunately, there is no “perfect” or “one-size-fits-all” internet plan or provider, as choosing the right plan for you depends on your needs and personal circumstances. We recommend that you ask yourself the following questions:

How will you use the Internet?
How many people live in this home?
How many devices will be connected at the same time?
What type of connection is available at your address?
The answers to these questions will help you choose the right plan for you. If you’re still unsure, you can use iSelect to compare Internet access plans offered by our providers and find the plan that’s right for you.

How can I fix my internet connection?
There’s nothing more frustrating than a broken internet connection. Before you call your ISP to fix it, you may want to try it at home first.

If you’re connected to a Wi-Fi network, do other devices have the same problem? If so, try switching to an Ethernet network.
Still not connected to an Ethernet network? Try turning off your modem and waiting a minute or two for all circuits to completely shut down before turning it back on.
Maybe the problem is in the wiring? Check that the ports are connected properly. If you are using ADSL, try disconnecting the splitter.
Have you checked your service provider’s website for known problems in your area?
While it’s not always possible to fix a problem, it is possible to isolate it. This means that your ISP must skip many troubleshooting steps and start the troubleshooting process earlier.

When will the NBN network be launched in my area?
As of February 2019, 8.8 million people were able to connect to the NBN. Australian households and businesses can access the NBN, up from 6.5 million in March 2018. The rollout is expected to be completed by 2020, so if your address is still waiting for a rollout, you don’t have much longer to wait.

To find out the expected completion date or to see where the NBN is located in your area, you can view the NBN rollout map. By typing in the address, you can find out if the service is already available, if it has already been launched, and what the current estimated delivery date is.

How do I switch internet service providers?
With iSelect, you can easily compare internet offers. You can take a free look at the plans offered by our providers and choose a plan that fits your lifestyle. Switching internet providers doesn’t have to be time-consuming or stressful – you can get started today, and once you choose a plan, we’ll help you get the paperwork done.